P R A C T I C E P O L I C I E S
Your child's medical record is strictly private. Unless required by law, information regarding your child's health will not be shared with anyone unless authorized by you, the parent or guardian. All staff at Thornhill Pediatrics sign a "Confidentiality Agreement" ensuring the highest standard of confidentiality.
At Thornhill Pediatrics we try very hard to stay on time. Patients are seen by appointment only. Missed appointments and late arrivals cause inconvenience to other patients who could have been seen in that time slot. If you arrive late, it is likely that you will not be seen until a space opens up (which may be a very long time). Accordingly, missed appointments will be billed to the patient. If you are going to arrive late, you should call the secretary first in order to find out if you will still be seen.
Notice for cancelling an appointment must be given 24 hours in advance of the appointment time.
We do NOT accept walk-in patients even in the case of emergencies. We leave many open spaces throughout the day to handle last minute appointments, but these MUST be booked with the secretary. True medical emergencies are best handled in the emergency room, not in a medical office setting such as Thornhill Pediatrics.
Please bring your child's valid OHIP card to each appointment. If the card is invalid, you will be billed directly for the visit.
If your child does not have OHIP coverage but has private insurance, please bring all necessary insurance forms to the appointments.
If your baby is a newborn, the OHIP number from the hospital is only temporary and valid until your baby is six weeks of age. Please be sure to contact OHIP if you have not received your permanent OHIP card by age five weeks or so, or go directly to the OHIP office.
Thornhill Pediatrics is a designated teaching practice for Medical Students, Residents, and Physician's Assistants. If at any time you would prefer NOT to be seen by a trainee, please let us know and we will ensure that the trainees are not involved in your child's care.
OHIP does not pay for all services provided to a patient by the doctor. Services that OHIP does not pay for, are called “non-insured or uninsured services” and it is illegal and fraudulent for doctors to bill OHIP for them. In order to maintain the financial viability of this practice and ensure prompt service, it is necessary for the practice to charge patients directly for such services when rendered. These charges are referrred to as "Block Billing".
For further information about uninsured services provided at this practice, please review the following two documents:
1. Block Billing options
2. Fee structure for uninsured services